TTD HQ // REMEDY GRID
TTD HQ wants the commercial rules to be clear before physical drops go live. This page sets the baseline refund and problem-resolution approach without removing any rights that apply under Australian law.
Products and services sold to consumers may come with automatic consumer guarantees under the Australian Consumer Law. Those rights cannot simply be removed by a store policy.
If goods or services fail an applicable consumer guarantee, remedies can include repair, replacement, refund, cancellation or other remedies depending on the circumstances and seriousness of the problem.
Unless a product listing states a separate change-of-mind policy, TTD HQ does not promise an automatic refund merely because a customer changes their mind, finds a different product, or no longer wants an otherwise compliant item.
This does not affect rights that apply where a product is faulty, unsafe, materially different from its description, or otherwise fails an applicable consumer guarantee.
If a physical product arrives damaged, materially misprinted, incorrect or otherwise not as described, contact TTD HQ with the order details and a clear description of the problem. Photos may help us assess physical damage or printing issues.
Do not discard an affected product until the issue has been discussed if returning or inspecting the item may reasonably be necessary.
For future paid digital products, contact TTD HQ if the supplied file cannot reasonably be accessed, is corrupt, is materially different from the listing, or another problem prevents the product from meeting the stated description.
Email TTDHQ@proton.me with the product/order description, payment reference where appropriate, and what went wrong.
Never email passwords, seed phrases, full card details or private keys.